The porcelain pieces found in ANDRESGALLARDO jewels are made by artisans in Spain and Portugal, rescuing traditional processes based on high quality standards. These porcelain pieces are turned into fashion jewels at our Madrid studio, by a team of passionate people who believe in a job done with care and skill.
|Color:||Azul, Púrpura, Blanco|
|Material:||100 % poliéster|
ANDRESGALLARDO has a 14 days return policy.
We will issue a full refund including the shipping cost from us to the customer. However we will deduct a return cost fee that will depend on the return origin:
– Spain: free returns
– UE: return fee of 10 € or 15€ for big volume returnings
– out of UE: return fee of 25 € or 35€ for big volume returnings
To return or exchange items, you must request a return authorization by contacting us on firstname.lastname@example.org
Once we receive your request we will issue and send you a pre-paid shipping label to send any items back to us.
Returning your purchase instructions:
-Contact us at email@example.com to request a return authorization.
-We will send you by email a pre-paid shipping label and shipping documents that you will have to print.
-Place the item(s) in the original packaging and into a solid carton box.
-Place the return information label and pre-paid return shipping label on the box over the prior delivery information.
-Visit www.ups.com and click “Contact ups” and the bottom left of the screen.
-Call UPS customer service to arrange a collection.
Exchanges shipped to you free of charge. Should you be interested in a different style or size, please return your item/s to us following the return instructions above and simply purchase the new piece separately at andresgallardo.es
We will not apply the return fee if you are making an exchange
RECEIVING A REFUND
Your refund will be credited to your original form of payment. If the complete order is returned a refund will include shipping costs. However we will deduct a return fee from your refund, please check the complete information above.
Please allow 30 days from return shipping to receive a refund.
-Items must be returned to us in perfect condition: make sure all products are exactly as you received them.
-Handbags or jewlery pieces should be returned in their original, undamaged box as this is considered part of the product.
-Please place the handles inside the handbag and pack it carefully to avoid damages during the return shipping.
-Please make sure to return the items into a solid carton box to not damage the original packaging as this is considered part of the product.
-We prefer that items are returned through ANDRESGALLARDO return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
-When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.
-When using your preferred return transport we will not make a full refund in the event of damage, theft or loss during delivery.
Please send the package to:
San Pedro 8
Our original packaging is made to protect your piece during transit.
Even if our pieces are very strong at the time of wearing, they might me more delicate when they are being shipped or moved around. For this reason we prepare and protect them meticulously for shipping.
Once you receive it, we recommend you to store your jewelry or handbag separately and in its original packaging to avoid damages or scratches.
IMPERFECTION IS THE WARRANTY OF CRAFTWORK
Sometimes we do not produce every size of a product. If you can’t find the size you want or you have doubts about the sizes available please contact us at firstname.lastname@example.org.
If your size is not available, we can make it to order. Contact us at email@example.com.
Some of our rings are adjustable, this means that you will be able to adjust it to the size of your finger manually. When a ring is adjustable it will be shown in the product description.
In the case of non-adjustable rings please follow this sizing guide:
S – UE size 11 M – UE size 13 L – UE size 15
Our bracelets are designed to be tightly worn on the wrist. If you have doubts about the fit of a bracelet please contact us at firstname.lastname@example.org
All of our leather chokers can be adjusted manually.
Our metal chokers are designed to be tightly worn on the neck. If you have doubts about the fit of a metal choker please contact us at email@example.com
Our basic chain length is 48 centimeters; this is the length for most of our necklaces. However, some styles feature longer chains. To get a better idea of the length of a necklace please refer to the photo of the necklace fitted on a model that you will find in the product page. If you have doubts about the length of a necklace or you wish to have a longer or shorter chain please contact us at firstname.lastname@example.org