Warranty & Advices

WARRANTY & ADVICES

IMPERFECTION IS THE WARRANTY OF CRAFTWORK

 
PORCELAIN
 
The porcelain pieces found in ANDRESGALLARDO jewels and handbags are made by craftsmen in Spain and Portugal, rescuing traditional processes based on high quality standards.
We develop plaster casts (moulds) for the porcelain figures that are painted and enameled by hand then heated at the kilm. Some pieces require to be heated up to three times depending on colors or finishings. This is only a brief resume of the complicated and -sometimes- mysterious processes involved in porcelain making.
This means that you may find differences between pieces of the same style such as size or colour; that are just the warranty of a handcrafted work.
 
CARE
 
We recommend you to store your jewellery piece separately and in its original packaging to avoid damages or scratches on the porcelain figures.
 
 
METAL

 
Our jewelry pieces can be made of: 18K Gold Plated Brass (2 microns), Silver Plated Brass or Sterling Silver.

 In every case the metals used are in compliance with international metal composition jewelry regulations. They are always lead and nickel free. 
 
 
CARE
 
The silver and gold patina fades over time, this is a normal phenomenon resulting from wear and tear. The speed of this natural process depends on the way the jewelry is taken care of.
We do not recommend you to wear jewellery when you sleep, swim or practice sports. We recommend you to avoid contact with perfume and make-up.
 
 
LEATHER
 
Our handbags and leather goods are manufactured in Ubrique, Spain, famous for its ancient tradition of leather goods. They are made with the finest Spanish leathers, handpainted edges and suede or cotton linning. 
 
CARE
 
Leather is a natural and living material that needs careful maintenance in order to avoid stains or scratches. Each piece of leather is unique and can vary in colour and texture. 
Its natural irregularities such as growing creases, abrasions or little dots are the sign of its uniqness and we do not consider them us defaults. 
We recommend you to store  your handbag separately and in its original packaging to avoid damages or scratches.
 
 
NAPA
 
Spanish napa is a refined leather with a polished finishing that adds longevity and resistant to humidity and stains. 
Avoid excessive contact with water, oily substances, perfumes and cosmetic products. If your item happens to get wet, remove excess water with a soft cloth and without rubbing. Then let it dry at room temperature.
Please fill your item carefully and to a reasonable load in order to keep its original shape.
 
 
VAQUETILLA
 
Vegetable tanned leather is a bovine leather with no synthetic finishes, this means that the surface of the leather may show inherent imperfections such as: uneven tone, grooves and irregularities. This look, artisanal and imperfect is part of the beauty of this type of leather.
Although scratching and color variations will occur, we do not consider these marks as defects but the patina created by daily wear.  
Avoid prolonged sun exposure. Water and other chemical substances might leave marks on this type of leather, if this shall occur, the tone can be unified by applying moisturizing cream evenly and softly above the full surface.
Please fill your item carefully and to a reasonable load in order to keep its original shape.
 
 
WARRANTY & FAULTY PIECES
 
In the unfortunate case that a piece shows faults or is damaged during transportation, please contact us as soon as possible within the 7 days following to the reception of your order, by writing an e-mail to assistance@andresgallardo.es

 If possible in your e-mail include a photo of the piece showing the faults or damages. 

We will gladly collect the faulty or damaged piece and issue a refund or exchange it.
 
 
PORCELAIN HOSPITAL
 
In the undesirable event that any of the porcelain pieces of your jewel or handbag be broken for reasons beyond our control, please contact us in order to send the piece to our Porcelain Hospital, we will try to recompose it or replace the damaged figure.
Before procedure we will send you a medical care budget including the shipping expenses and the cost of any replacement pieces for your approval.
Contact assistance@andresgallardo.es for any inquiry.
 
 
PLATED RENEWAL
 
If after a while you wish to renovate the gold plating of your jewelry piece please contact us and we will send you a budget including the shipping expenses and the cost of the plating