Warranty & Advices

WARRANTY & ADVICES

 

IMPERFECTION IS THE WARRANTY OF CRAFTWORK

 

PORCELAIN

The porcelain pieces found in ANDRESGALLARDO jewels and handbags are made by craftsmen in Spain and Portugal, rescuing traditional processes based on high quality standards.

We develop plaster casts (moulds) for the porcelain figures that are painted and enameled by hand then heated at the kilm. Some pieces require to be heated up to three times depending on colors or finishings. This is only a brief resume of the complicated and -sometimes- mysterious processes involved in porcelain making.

This means that you may find differences between pieces of the same style such as size or colour; that are just the warranty of a handcrafted work.

We recommend you to store your jewellery piece separately and in its original packaging to avoid damages or scratches.

 

LEATHER

Leather is a natural and living material that needs careful maintenance in order to avoid stains or scratches. Each piece of leather is unique and can vary in colour and texture. Its natural irregularities such as growing creases, abrasions or little dots are the sign of its uniqness. We recommend you to store  your handbag separately and in its original packaging to avoid damages or scratches.

 

METAL

Our jewelry pieces can be made of: 18K Gold Plated Brass, Silver Plated Brass or Sterling Silver.

In every case the metals used are in compliance with international metal composition jewelry regulations. They are always lead and nickel free.

 

GOLD PLATED AND SILVER PLATED

The silver and gold patina fades over time, this is a normal phenomenon resulting from wear and tear. The speed of this natural process depends on the way the jewelry is taken care of.

We do not recommend you to wear jewellery when you sleep, swim or practice sports. We recommend you to avoid contact with perfume and make-up.

We also recommend you to store your pieces of porcelain jewelry separately and in its original packaging to avoid damages or scratches.

 

FAULTY PIECES

In the unfortunate case that a piece shows faults or is damaged during transportation, please contact us as soon as possible within the 7 days following to the reception of your order, by writing an e-mail to assistance@andresgallardo.es

If possible in your e-mail include a photo of the piece showing the faults or damages.

We will gladly collect the faulty or damaged piece and issue a refund or exchange it.

 

PORCELAIN HOSPITAL

In the undesirable event that any of the porcelain pieces of your jewel or handbag be broken for reasons beyond our control, please contact us in order to send the piece to our Porcelain Hospital, we will try to recompose it or replace the damaged figure.

Before procedure we will send you a medical care budget including the shipping expenses and the cost of any replacement pieces for your approval.

Contact assistance@andresgallardo.es for any inquiry.