Returns & Exchanges

RETURNS & EXCHANGES

 

ANDRESGALLARDO has a 14 days return policy.

We will issue a full refund including the shipping cost from us to the customer. However we will deduct a return cost fee that will depend on the return origin:

– Spain: free returns

– UE: return fee of 10 € or 15€ for big volume returnings

– out of UE: return fee of 25 € or 35€ for big volume returnings

To return or exchange items, you must request a return authorization by contacting us on assistance@andresgallardo.es

Once we receive your request we will issue and send you a pre-paid shipping label to send any items back to us.
 
Returning your purchase instructions:

-Contact us at assistance@andresgallardo.es to request a return authorization.

-We will send you by email a pre-paid shipping label and shipping documents that you will have to print.

-Place the item(s) in the original packaging and into a solid carton box.

-Place the return information label and pre-paid return shipping label on the box over the prior delivery information.

-Visit www.ups.com and click “Contact ups” and the bottom left of the screen.

-Call UPS customer service to arrange a collection.

 

EXCHANGES

Exchanges shipped to you free of charge. Should you be interested in a different style or size, please return your item/s to us following the return instructions above and simply purchase the new piece separately at andresgallardo.es

We will not apply the return fee if you are making an exchange

 

RECEIVING A REFUND

Your refund will be credited to your original form of payment. If the complete order is returned a refund will include shipping costs. However we will deduct a return fee from your refund, please check the complete information above.

Please allow 30 days from return shipping to receive a refund.

 

IMPORTANT INFORMATION

-Items must be returned to us in perfect condition: make sure all products are exactly as you received them.

-Handbags or jewlery pieces should be returned in their original, undamaged box as this is considered part of the product.

-Please place the handles inside the handbag and pack it carefully to avoid damages during the return shipping.

-Please make sure to return the items into a solid carton box to not damage the original packaging as this is considered part of the product.

-We prefer that items are returned through ANDRESGALLARDO return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.

-When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.

-When using your preferred return transport we will not make a full refund in the event of damage, theft or loss during delivery.

 

Please send the package to:

ANDRESGALLARDO

Conde de Romanones 5 local Int. Dch.

28012 Madrid, Spain

+34 911569110