Returns & Exchanges

RETURNS AND EXCHANGES

ANDRESGALLARDO has a 14 days return policy.

We will issue a full refund including the shipping cost from us to the customer. However we will deduct a return cost fee that will depend on the return origin

– Spain: free returns

– UE: return fee of 10 € or 15€ for big volume returnings

– out of UE: return fee of 25 € or 35€ for big volume returnings

To return or exchange items, you must request a return authorization by contacting us on customercare@andresgallardo.es

Once we receive your request we will issue and send you a pre-paid shipping label to send any items back to us.

Returning your purchase instructions:

Contact us at customercare@andresgallardo.es to request a return authorization
We will send you by email a pre-paid shipping label and shipping documents that you will have to print
Place the item(s) in the original packaging and into a solid carton box.
Place the return information label and pre-paid return shipping label on the box over the prior delivery information.
Visit www.ups.com and click “Contact ups” and the bottom left of the screen.
Call UPS customer service to arrange a collection.

EXCHANGES

Exchanges shipped to you free of charge. Should you be interested in a different style or size, please return your item/s to us following the return instructions above and simply purchase the new piece separately at andresgallardo.es

We will not apply the return fee if you are making an exchange

RECEIVING A REFUND

Your refund will be credited to your original form of payment. If the complete order is returned a refund will include shipping costs. However we will deduct a return fee from your refund, please check the complete information above.

Please allow 30 days from return shipping to receive a refund.

IMPORTANT INFORMATION

Items must be returned to us in perfect condition: make sure all products are exactly as you received them
Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
Please make sure to return the items into a solid carton box to not damage the original packaging as this is considered part of the product
We prefer that items are returned through ANDRESGALLARDO return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.
When using your preferred return transport we will not make a full refund in the event of damage, theft or loss during delivery.

Please send the package to:

ANDRESGALLARDO

Conde de Romanones 5 local Int. Dch.

28012 Madrid

+34 911569110